Collect customer feedback, moderate reviews, reply to them, and display ratings on your public booking pages. Reviews help build trust and attract new customers.
Reviews are a toggleable module:
You can also enable/disable reviews from Settings → Reviews → Enable Reviews.
The reviews index shows:
| Status | Meaning |
|---|---|
| Pending | Submitted but awaiting moderation. Not visible publicly. |
| Approved | Visible on your public booking pages. |
| Rejected | Hidden from public display. |
| Action | Description |
|---|---|
| Approve | Makes the review visible on your public pages. |
| Reject | Hides the review from public display. |
| Reply | Add a response (up to 2,000 characters) that appears alongside the review. |
| Delete | Permanently remove the review. Cannot be undone. |
After a booking is completed, SchedulingKit can automatically send a review request email:
/review/{token}.Configure the review request timing in Settings → Reviews (see Settings below).
Customers logged into the Customer Portal can leave reviews:
Customers can also view all their reviews at Portal → Reviews.
You can create a workflow with:
This gives you full control over the timing and content of the review request.
Go to Settings → Reviews to configure:
| Setting | Description |
|---|---|
| Enabled | Master toggle for the review system. |
| Setting | Description |
|---|---|
| Send review request | Automatically send review request emails after events. |
| Request delay | Hours to wait after the event ends before sending (1–168 hours). |
| Setting | Description |
|---|---|
| Auto-approve | Automatically approve reviews that meet the minimum rating. |
| Minimum rating for auto-approve | Reviews with this rating or higher are auto-approved (1–5). |
| Require comment | Make the comment field mandatory (not just the star rating). |
| Allow anonymous | Let customers submit reviews without entering their name. |
| Setting | Description |
|---|---|
| Show on booking page | Display approved reviews on your public booking/service pages. |
| Show staff reviews | Show individual staff ratings alongside reviews. |
When "Show on booking page" is enabled:
Each review stores:
A typical review collection setup:
Review management is available to team members with appropriate role permissions. The owner and admin roles have full access by default.
Your clients' self-service portal — view bookings, leave reviews, manage profile.
Your customer-facing booking site — browse services, pick a time, and book.
Manage physical locations where you offer services or hold meetings.
Manage contacts — create, edit, invite to the customer portal, and track bookings.
How invitees view, reschedule, or cancel their booking via the manage link.