Manage Booking

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title: Manage Booking category: Booking & Clients order: 2 description: How invitees view, reschedule, or cancel their booking via the manage link.

Manage Booking (Invitee)

When someone books with you, they receive a confirmation email with a manage booking link. This link lets them view, reschedule, or cancel their booking without needing an account.

Manage link

• URL: /manage/{token}
• The token is unique per booking and is included in the confirmation email.
• Opening the link shows the booking details: event name, date, time, location, meeting link (if applicable), and any notes.

Actions

View

See the current booking details — date, time, service/event type, location, and status.

Reschedule

• Click Reschedule to go to /manage/{token}/reschedule.
• The invitee sees a calendar with available time slots (same availability rules as the original booking).
• After choosing a new time and confirming, the booking is updated.
• Both the invitee and host receive updated confirmation emails.
• The manage link continues to work for the updated booking.

Cancel

• Click Cancel to cancel the booking.
• A confirmation prompt is shown before cancelling.
• After cancelling, the booking status changes to "cancelled" and the time slot becomes available again.
• Notifications are sent based on your workflow and notification settings.
• Cancellation may be subject to the cancellation policy configured on the event type (e.g. "cancel up to 24 hours before").

Recurring bookings

If the booking is part of a recurring series, the manage page may show options to cancel just this occurrence or the entire series.

Payment and refunds

If the booking included a payment, cancellation handling depends on your settings — some configurations offer automatic refunds, others require manual processing from the Finance section.