Coupons

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title: Coupons category: Finance & Payments order: 5 description: Create discount codes that customers apply during booking checkout.

Coupons

Create coupon codes to offer discounts on your services. Customers enter the code during the booking checkout to receive a discount.

Where to find it

• Finance → Coupons in the sidebar.

Creating a coupon

1. Go to Finance → Coupons and click Create Coupon.
2. Fill in:
   • Code — The code customers enter (e.g. WELCOME20, SUMMER50). Up to 50 characters, must be unique.
   • Name — Internal name for your reference (e.g. "Summer sale 2025").
   • Description — Optional internal description.
   • Discount type:
     • Percentage — E.g. 20% off.
     • Fixed — E.g. $10 off.
   • Discount value — The percentage or fixed amount.
   • Minimum amount — Minimum booking amount required to use this coupon (optional).
   • Maximum discount — Cap the discount amount for percentage coupons (optional). E.g. "20% off up to $50".
3. Set limits:
   • Usage limit — Maximum total uses across all customers (optional).
   • Usage limit per user — Maximum uses per customer email (minimum 1).
4. Set validity period:
   • Valid from — When the coupon becomes active.
   • Valid until — When the coupon expires.
5. Set scope:
   • Event type — Restrict coupon to a specific event type, or leave blank for all.
   • Apply to extras — Whether the discount also applies to extras/add-ons.
6. Click Save.

How customers use coupons

1. During the booking flow, the customer reaches the payment/summary step.
2. They enter the coupon code in the "Have a coupon?" field.
3. The system validates the code and shows the discount.
4. The discounted total is charged.

Validation rules

A coupon is valid when:

• The code matches an active coupon.
• It hasn't expired (valid_until is in the future or not set).
• It hasn't exceeded the usage limit.
• The customer hasn't exceeded their per-user limit.
• The booking amount meets the minimum amount requirement.
• If scoped to an event type, the booking is for that event type.

If validation fails, the customer sees a message explaining why (expired, usage limit reached, etc.).

Managing coupons

• Edit — Update the name, limits, validity dates, or scope.
• Enable/disable — Toggle a coupon active/inactive.
• Delete — Permanently remove the coupon.
• Usage tracking — View how many times each coupon has been used.

Permissions